WYS - Services

Support Services

Support is delivered by WYS’s team of experienced and knowledgeable in-house staff. Unlike many other software companies, we rotate experienced consultants and developers through support. This means that when you have a question, you are always dealing with someone who has the necessary in-depth understanding of the product, business processes and accounting. All WYS support staff work in-house and so get to know you and your business in detail – we understand your unique business needs to provide your business the support it needs as quickly as possible.



Support service is completely personalized which results in you speaking to the same few representatives each time – who get to know you and your business on a personal level. WYS is pleased to offer our customers a range of personalized technical support options:

Hours of Operation

  • Our support lines are open from 9AM to 5PM Monday to Friday, with provisions in place for emergency situations and for clients who operate outside of those hours.


  • Please note, the same rules that govern the billing of phone support govern support through other communication mediums such as e-mail, fax, and online.

E-Mail Support

  • Support is available via e-mail and one of our representatives will be in touch with you shortly.
  • We make it easier for teams to connect and collaborate with email hosting.

Online Customer Portal

  • Visit our Online Customer Portal where we are constantly available to resolve your query.
  • Save costs by using the help docs as opposed to contacting support directly when dealing with small issues and as a tool for training new employees.


  • We’re committed to keeping you up and running. Our deep expertise extends to using leading security technology and advanced intelligence to detect threats and remediate them.
  • When you choose us to manage security for you, we’ll be vigilant about helping protect your business from data breaches and cyberattacks.

Key Benefits

  • We know how to troubleshoot problems and implement effective solutions.
  • We actively listen and communicate honestly to meet your needs.
  • We take our responsibility for your hosted infrastructure and services following commitments.
  • We use every tool available to create your best-fit solution to provide what your business needs to evolve and grow.
Support Services
  • Our specialists are available 24x7 via phone, ticket or chat. We prioritize urgent requests and offer a quick response.
  • Our specialists can help you choose and manage the best solution for your business.
  • You can empower your employees to collaborate while staying focused on higher-value activities that add to your business.

Our Services

Unique Software Consulting
Software Consulting
We've got the experienced and expertise to lead you in the right direction.
Business Needs Analysis
Analysis helps to achieve the business goals and objectives
Training Needs Of Off Site
ERP Training offers bespoke, cost-effective and flexible options
Support Services
Support Services
All types of technical problems are supported by our skilled support team to provide clear and simple solution